Wizard-Driven Creation of Templates and Forms
Infiniti’s drag-and-drop wizard means that business users with limited technical experience can create sophisticated templates and forms quickly and easily. Infiniti makes it simple for administrators to collect and use data, to dynamically produce data-driven documentation in a responsive, accurate and internally pre-approved manner. Creating and maintaining content is completely automated according to built-in business rules, which reduces the cost of maintenance, for instance by enabling a significant template consolidation. Read more
Integration with Complementary Systems
Infiniti seamlessly integrates with a vast amount of third party systems – including existing CRM/ERP systems, document management systems, input and call centre systems, and special development systems – to boost customer engagement and improve end user experience. Integrating a business system with Infiniti increases efficiency and makes data more valuable and useful. Read more
With Infiniti, companies can facilitate output generation in a variety of formats and multiple channels, on a scalable platform. This data transformation capability leverages authentic sources of data to enable business users to produce personalised outputs with add-in logic, calculations and process decisions based on defined criteria. This personalised communication tailors the content and the communication channel to be appropriate and relevant, and enhances the customer experience. Read more
Optimised Accountability with Activity Analytics
Infiniti records every single transaction from document creation to output delivery, thereby gathering deep insight into business processes and providing valuable business intelligence. Enabling a step by step analysis of all activities, Infiniti ensures compliancy to regulated tasks and provides invaluable feedback on business process analysis. Read more
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Rules Engine and Reporting
Infiniti’s sophisticated rules engine and reporting features make it easy for business users to interact with timely, relevant information. Infiniti uses advanced data-mining technologies to provide insight and business intelligence on document generation and communication processes.
With Infiniti, producing data-driven, compliant documentation is simple—no coding or scripting is required as Infiniti ensures that documents are accurate and consistent. Infiniti maintains an audit trail for all generated documents to improve accountability.
Infiniti allows you to centrally manage users, documents and data from a web interface, which means that internal users can collaborate on projects, while external users can access and input information. It also means that installing and upgrading Infiniti is hassle-free.
Infiniti can generate email messages (with information such as names, carbon copy contacts, configured email body text and HTML) or create automated documents in formats such as XML, PDF, XLS, DOC, PPT, RTF and OpenDoc.
Infiniti can route documents to a print queue, email, fax, XML, or email gateway, for mass printing or electronic fulfillment, and documents can be routed to repository storage. Infiniti’s multi-channel delivery significantly reduces distribution and processing costs.
Infiniti’s permission-driven authorisation system ensures that content remains secure, consistent and accurate without causing unnecessary inconvenience, thereby facilitating a business-function centric approach.
Metadata ensures automated content is easily archived, retrieved and preserved. Infiniti attaches metadata to documents to make it easier to categorise, index, store, search and retrieve data.
Infiniti is robust, and scales to handle substantial volumes of data.
Multi-Lingual Web Interface
To suit the global business environment, Infiniti is currently available in several languages.
Open Service Architecture
Infiniti is built on an open service-orientated architecture which allows it to leverage open formats and technologies to provide a richer solution to customers.
Infiniti supports batch processing to leverage authentic sources of data and manage large volume scheduled outputs. Batch processes include data validation and write back.